Job Description:

JOB TYPE: Full-Time/Career Service

The State Personnel System is an E-Verify employer.

The Florida Department of Economic Opportunity (DEO) promotes and facilitates economic, community and workforce development for all Floridians. DEO is working with our partners to implement policies that grow the number of jobs, businesses and tourists coming into the state. Our vision is for Florida to have the nation’s top performing economy and be recognized as the world’s best place to live, learn, play, work and do business.


As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

The Consolidated Disabled Veterans’ Outreach Program (DVOP) Specialist / Local Veterans’ Employment Representative (LVER) assists with the development of the service delivery strategies for veterans and educating partner staff with current employment initiatives and programs for veterans. Additionally, the DVOP/LVER Employment Representative will provide outreach and facilitate placements to meet the employment needs of eligible veterans and eligible spouses entitled to benefits, in accordance with priorities as determined by the Federal Department of Labor.

•Ability to promote and market Career Center
•Knowledge of basic sales principles and skills
•Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
•Ability to deal with the public in a tactful, courteous and effective manner
•Knowledge of workforce plans and business/management principles
•Ability to work effectively as part of a team
•Ability to prepare reports to include recording, evaluating and analyzing data
•Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
•Skilled in group presentations or workshop instruction and/or facilitation
•Ability to deal with the public in a tactful, courteous and effective manner
•Ability to listen effectively; Ability to establish and maintain effective working relationships with others
•Ability to work independently by planning, organizing and coordinating work assignments
•Ability to understand and apply applicable rules, regulations, policies and procedures
•Working knowledge/experience using Microsoft Office applications, incl. Word, Excel, PowerPoint


The DVOP/LVER Employment Representative II performs duties outlined in Title 38 of the United States Code (U.S.C.), 4104(b)(1)(2), as amended by Public Law 100-323. The incumbent will assure the local office compliance with Federal Regulations, standards of performance and contractual provisions of the grant agreement mandating special services for Veterans. The following duties are included in this code:

•Conduct employer outreach and seminars to advocate for Veterans
•In conjunction with employers, conduct job search workshops and establish job search groups
•Facilitates employment, training and placement services furnished to veterans in Career Center under the Employ Florida service delivery system
•Maintains regular contact with community leaders, employers, labor unions, training programs, and Veterans’ Organizations to keep them apprised of eligible Veterans, and other appropriate organizations as directed for employment and/or training opportunities
•Plans and participates in job and career fairs
•Informs Federal contractors of the process to recruit qualified veterans, which may include reports and/or data
•Promotes credentialing and licensing opportunities for veterans
•Assisting with the development of the service delivery strategies for veterans in their assigned career center, as well as educating all Career Center partner staff with current employment initiatives and programs for veterans

Performs duties set forth in Title 38 of the United States Code (U.S.C.), Veterans Program Letter (VPL) 03-14 and VPL 03-14 Changes 1 & 2 through a case management process including:

•Comprehensive and specialized assessments of skill levels and service needs
•Development of an individual employment plan to identify the employment goals, appropriate achievement objectives, and appropriate combination for services for the participant to achieve the employment goals
•Group career counseling
•Individual counseling and career planning
•Short-term pre-vocational services that may include development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct to prepare individuals for unsubsidized employment or training

Coordinates with Department of Veteran Affairs Vocational Rehabilitation and Employment (VRE) counselors to provide case management assistance to VRE (Chapter 31) special disabled Veterans and other Veterans with Significant Barriers to Employment (SBE).

Provides outreach to local organizations, such as, but not limited to local colleges, technical training centers, apprenticeship programs, and community based (non-profit - including faith-based) to educate the organizations serving Veterans on how to identify veterans with SBEs and to refer veterans to the Disabled Veterans Outreach Program Specialist located at the Career Center for services.

•Appointment to this position must be made in the order of preference provided by Public Law 100-323, as follows: First to qualified service-connected disabled veterans; then, if no such disabled veteran is available, to qualified eligible veterans; and if no such eligible veteran is available, to qualified persons (as defined in 38 U.S.C.) Applicants applying via the Internet must ensure that required military documentation, DD form 214 and/or current US Department of Veterans’’ Affairs (VA)/ Defense letter reflecting character of discharge is submitted prior to closure of job announcement.
•Must become certified as a Workforce Development Professional (Tier 1) within 12 months of appointment.
•Required to travel locally and must furnish own transportation.


This position’s advertisement may also be viewed by registering on the Employ Florida website at

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

If you think you have been subjected to unlawful discrimination, you may file a complaint within 180 days from the date of the alleged violation with either the recipient’s Equal Opportunity Officer, or the Director, Civil Rights Center:

•Equal Opportunity Officer, Department of Economic Opportunity, Caldwell Building – MSC 150, 107 East Madison Street, Tallahassee, FL 32399-4129; or
•Direct, Civil Rights Center (CRC), U.S. Department of Labor, 200 Constitution Avenue NW, Room N-4123, Washington, DC 20210.

At DEO, we salute our heroes. We are honored to have the opportunity to support our nation’s veterans and their family members by encouraging them to apply for positions at DEO that fit their skill sets. Let DEO’s mission become yours. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


1. ensure compliance with government regulations
2. compile data related to social service programs
3. coordinate social service activities with resource providers
4. determine program eligibility
5. determine social service program status
6. explain what financial assistance is available
7. manage detailed case records in a social work setting
8. recognize physical or emotional abuse
9. refer clients to community services or resources
10. work with persons with mental disabilities or illnesses
11. compile information through interviews
12. prepare reports
13. compare clients' applications with eligibility requirements
14. compute financial data
15. gather relevant financial data
16. advise clients or customers
17. answer customer or public inquiries
18. maintain records, reports, or files
19. obtain information from clients, customers, or patients
20. obtain information from individuals
21. record client's personal data
22. schedule meetings or appointments
23. use interviewing procedures
24. explain government rules or policies
25. evaluate qualifications or eligibility of applicant for employment
26. refer applicant to other hiring personnel
27. refer clients to job openings
28. explain government laws or regulations
29. maintain file of job openings
30. examine documents for completeness, accuracy, or conformance to standards
31. provide clerical assistance to customers or patients
32. explain rules, policies or regulations
33. verify completeness or accuracy of data
34. select tenants for rental properties
35. receive or disburse cash related to payments received

Minimum Education: No Minimum Education Requirement

To apply for this position, please visit the CareerSource Heartland center nearest you.